Build Your Career - Appliance Installer - Home Depot Design Center- Ga

Employment Type

: Full-Time

Industry

: Energy/Power



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POSITION PURPOSE

The Appliance Installer I is responsible for installing appliances for HDDC customers. They are responsible for the delivery and installation of products. The Appliance Installer I must ensure timely completion of all jobs and installations. The Appliance Installer I is responsible for ensuring customer satisfaction through timely, quality installation of products and services offered. The Appliance Installer I is responsible to ensure compliance and proper adherence to job process and installation standards.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

70% Customer Service

* Ensures timely completion of all jobs and installations
* Listens to and resolves install complaints in the field and escalates issues if beyond their skill set
* Delivers appliances and plumbing products to customer s home or other specified location
* Document all pertinent information with regard to daily delivery and installation paperwork for accurate record keeping
* Obtain customer signature on packing slip for the receipt of goods with regard to pick-up, delivery or Installs
* Follows-up on customer concerns
* Ensures customer needs are met

30% Appliance Installation

* Works with team members to install appliances
* Ensures compliance and proper adherence to job process and installation standards
* Diagnoses installation issues, seeking additional support as needed
* Cleans and maintains the interior of vehicle
* Communicate status of each stop to scheduling and routing dept. along with accounting for accurate billing process
* Perform routine inspections on vehicle using vehicle inspection form and report any immediate safety concern to management

NATURE AND SCOPE

* Reports to the Appliance Installation Manager
* This position has no direct reports

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

Travel:

Typically requires overnight travel more than 50% of the time.

Additional Environmental Job Requirements:

* Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving merchandise
* Moving around the facilities

MINIMUM QUALIFICATIONS

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

* Must be legally permitted to work in the United States

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience: 2 years

Physical Requirements:

Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Additional Qualifications:

Preferred Qualifications:

* Ability to inspect gas, water, and electricity to properly make connections and ensure safety for the consumer
* Ability to work in a fast paced environment
* Ability to work independently
* Strong verbal and written communication skills

Knowledge, Skills, Abilities and Competencies:

Action Oriented

* Drives Results
* Communicates Effectively
* Collaborates
* Customer Focus
Associated topics: clinical, fault, hospital, nursing, safety, treatment, usda, waste, wastewater treatment plant, wwtp

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